Delivering Better Customer Value and Quality – ACIA

Presentation outline
Lean Design and Construction creates Three Opportunities for improving capital project delivery – “Impeccable Coordination,” “Project as Production System,” and “Project as Collective Enterprise.”  There is an old industry adage: Time, Cost, and Quality: Pick any 2.”  We’ll discuss the ability to deliver a project meeting expectations of Time, Cost, Quality, and Safety! This short presentation is meant as a brief overview of Lean Design and Construction basics by introducing key concepts, principles, and techniques to make sharp the difference between Lean Project Delivery and current project delivery practices.
The agenda is built around the Three Opportunities listed above in a way to surprise and provoke participants and to shift one’s view of the current “common” sense. George will be joined by a panel of quality management experts and lean project practitioners who have worked alongside Turner, designers, inspectors, trades, and owners on local hospitals and medical office buildings.
Example projects highlighted include the Kaiser Medical Office Building – Carson North, and the Temecula Valley Hospital.  They will share project case studies for how this lean delivery method benefited the interests of the building agency having jurisdiction, the quality assurance team, the owner, and facility end –users.  Bring your friends and your customers to learn more about this exciting way to improve  the day-to-day business of designing, permitting, building and inspecting buildings for the businesses and institutions in our communities.

 Please help with suggested improvements if you see a way to simplify, shorten, make clear.


All the best,

George Zettel  │ Manager, Lean Construction – Southwest USA

George Zettel Bio

George Zettel has been with Turner Construction Company for 10 years and his 28 years in the industry includes roles in the building trades, construction supervision, project management, and as a facility owner. He now serves as the Manager, Lean Construction, Southwest USA, and Healthcare Integrated Project Delivery Executive. He is on the Core Team for the UHS Temecula Valley Hospital, UHS Corona Regional Medical Center Expansion, and UHS Palmdale Medical Center fit-up of shelled Operating Rooms, and a Radiology Room.

He applies lean principles to ensure operations are efficient, sustainable, and continuously improving. George serves on formation Core Group of the Las Vegas Lean Construction Institute’s ( LCI ) Community of Practice, the Associated General Contractors’ (AGC) Lean Construction Steering Committee, is Chair Emeritus of the Lean Construction Institute’s ( LCI ) Northern California Community of Practice and served on the LCI national board of directors from 2009 to 2011.
Example client projects include Universal Health Services (UHS), Miller Children’s Hospital, 7th and Fig Mall, Kaiser Permanente, San Diego New City Library, San Diego Airport Terminal Expansion, Catholic Healthcare West (CHW), CalTrans, Amgen, Baxter, and a Fortune 5 semiconductor manufacturer with facilities in the SW USA.
He holds a Bachelor of Science in Civil Engineering from Michigan Technological University.

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